Privacy Policy

We collect the following types of information:

• Account information — your name and email address when you register.
• Listing data — titles, descriptions, prices, photos, and other details you enter into the Service.
• Marketplace connection data — OAuth access tokens used to connect to third-party marketplaces (such as eBay) on your behalf. We never store your marketplace passwords or login credentials. For extension-based marketplaces, the extension uses your existing browser session.
• Billing information — your subscription status and billing history, processed by Stripe. We do not store your full card details.
• Usage data — pages visited, features used, and actions taken within the Service, used to improve the product.

We use the information we collect to:

• Provide, operate, and improve the Service.
• Import, publish, and manage your listings across marketplaces on your behalf.
• Process subscription payments through Stripe.
• Send important account-related communications (e.g., receipts, security alerts).
• Respond to your support requests.
• Comply with applicable laws and regulations.

We do not sell your personal data to third parties.

To interact with third-party marketplaces (Poshmark, Mercari, eBay, Depop, Facebook Marketplace, and others) on your behalf, we use credentials and tokens you authorize. These credentials are stored securely and used solely to perform actions you request within the Service.

Each marketplace has its own privacy policy governing how your data is handled on their platform. We encourage you to review those policies.

The Service includes AI-powered features such as pricing suggestions, listing optimization, and automated content generation. To provide these features, your listing data (titles, descriptions, categories, and prices) may be sent to third-party AI providers (such as OpenAI). This data is used solely to generate responses for you and is not used to train AI models on your behalf.

We do not send personally identifiable information to AI providers beyond what is contained in your listing content.

We use cookies and similar technologies to maintain your login session and remember your preferences. We do not use tracking cookies for advertising purposes. The following types of cookies may be set:

• Session cookies — required to keep you logged in. These expire when you close your browser.
• Preference cookies — remember your settings across visits.
• Analytics — we use Vercel Analytics to understand aggregate usage patterns. No personally identifiable data is shared with Vercel Analytics.

You can disable cookies in your browser settings, but this may affect your ability to use the Service.

We share your information only in the following circumstances:

• Service providers — trusted third parties that help us operate the Service, such as Stripe (payments), Vercel (hosting), and database providers. These parties are bound by confidentiality obligations.
• Legal compliance — if required by law, court order, or to protect our rights and the safety of our users.
• Business transfers — in connection with a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

We retain your account and listing data for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your personal data within 30 days, unless we are required to retain it by law.

We implement industry-standard security measures to protect your data, including encrypted connections (HTTPS), secure credential storage, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (see below).
• Object to or restrict certain processing of your data.
• Data portability — receive a copy of your data in a structured format.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at support@selltheflip.com. We will respond to verified requests within 30 days.

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information:

• Right to Know — You may request that we disclose the categories and specific pieces of personal information we have collected about you, the purposes for which we use it, and the categories of third parties with whom we share it.
• Right to Delete — You may request that we delete your personal information, subject to certain exceptions required by law.
• Right to Non-Discrimination — We will not discriminate against you for exercising your CCPA rights.

We do not sell your personal information. We do not share personal information with third parties for their direct marketing purposes.

To submit a CCPA request, email us at support@selltheflip.com with the subject line "CCPA Request" and include your full name and the email address associated with your account. We will verify your identity before processing your request.

You can delete your account at any time from the Settings page, which will trigger deletion of your personal data within 30 days. Alternatively, you can submit a data deletion request by emailing support@selltheflip.com with the subject line "Data Deletion Request".

Note that certain information may be retained as required by law (e.g., billing records for tax compliance) or for legitimate business purposes such as fraud prevention.

The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of the Service after changes become effective constitutes your acceptance of the revised policy.

This Privacy Policy is governed by the laws of the State of California, United States. For questions about data practices specific to your jurisdiction, please contact us.

If you have any questions about this Privacy Policy, please contact us at support@selltheflip.com.